Mar
24
Lost in the grid
Ali Rayl knew Slack’s customers better than anyone. As Slack’s first customer support staff, Ali personally answered every
9 min read
Latest Posts
Feb
24
The Master Plan
Backstage, Stewart vibrated with his typical charismatic energy. An assistant checked his lapel mic. Everyone in the company, now numbering
4 min read
Jan
30
Values
We did many things fairly well at Slack. One thing we never did well, however, was figuring out how much
8 min read
Dec
20
The death of Glitch, the birth of Slack
[This post is about the day that Glitch failed, and how that failure created the opportunity to make Slack. We&
12 min read
Oct
31
Ghost in the invoice machine
Working with bigger companies meant figuring out how to plug ourselves into lots of standard big-company processes. One of the
1 min read
Oct
18
Big Blue
How IBM helped us find our big-company footing
The daily, slow-motion avalanche
The message servers were down. Again.
The #alerts
15 min read
May
24
Year 1
We launched Slack to the world on February 12th, 2014. Thirteen months after starting work, nine months after releasing our
8 min read
Apr
23
You asked: We don't sell saddles here
From John O'Nolan (CEO of Ghost):
How did Stewart's infamous "we don't sell
3 min read
Apr
04
Preparing for launch
It was the fall of 2013.
Barack Obama was President.
Game of Thrones had finished its third season. The red
9 min read
Mar
29
You asked: Slack is kinda like IRC, no?
When it came time to build Slack, we wanted to capture the best parts of IRC in the context of running a business, add all of those ancillary services as native features, and vastly expand the group of people with whom our product could be friends.
3 min read